Frequently Asked Questions

When you have data destroyed, collection of any amount of computer waste is absolutely FREE.
So more or less than 200 kilograms doesn’t matter.

You always get a certificate with every data destruction.
Without one, therefore, you cannot and is not cheaper.

No, you can’t be sure of that.
Things can be reused in different ways.
If there is still information on your hard disks/data carriers then you really better have them destroyed!

View our price list here.

Taking it with you costs about half as much as “on location.”
So if you don’t care, it does matter in price.

No, our service is only for the business market.
But for most private secrets, a blow with the hammer is also more than enough!

All of these items may contain confidential data or information about your network, but sometimes they may not.
You should ask your system administrator about this question.
If in doubt and you don’t know, definitely have it destroyed!
You can always call or email us for good advice.

Yes, definitely.
Every data destruction comes with a valid certificate and a list of serial numbers.

Start-up fees are fees we charge to get a data destruction going.
So to get a truck to you and to do the paperwork.
You pay these once for each trip.

Yes certainly, also on location.
For modern new media like usb sticks and memory cards, we have a special super fine mobile shredder for this that shreds at 1mm.
For all other media we have a mobile shredder that shreds at 9mm.

Yes, we can destroy any kind of data carrier imaginable and also on-site.

Yes we do, we can remove the hard drive from any device imaginable.
This can also be done on location

Yes we do that too, there is an additional cost for this, see our price list. We also do this on location.

Yes that is always possible, there is an additional cost for this.
See price list.

Yes, we do because there’s no way those should go in the shredder.
So we take the batteries out first.
Also when destroying on site.

Yes, we can.
Chromebooks have an embedded hard drive, this is not a problem for us.

Yes, we do this as well.
All kinds of items and products we can destroy with certificate guaranteed so that they can no longer enter the market.
Please contact us, we are very eager to hear your inquiry!

You can certainly come by, but please make an appointment on the website and mention that you will bring the items yourself.
In price it makes no difference, it is just as expensive as destroying on location.
That is why this is rarely done.

If we come to you and we destroy data for one party but also for another party.
So then the second party does not pay startup costs but only €40 for an additional certificate.
For example if we come the office of a school group, then they pay startup costs and €40 for the Maria school and €40 for the Hubertus school etc.

Yes, certificates can be downloaded here.

You will receive a VAT invoice afterwards. Along with your certificates.
You cannot pay cash. Credit card payment, Paypal and Bitcoin are also possible, but it costs a little extra.

This can only be done on-line at our website.
We do not accept orders via email or phone.

Yes you can.
We have a standard confidentiality agreement for your iso 27001 standard.
Ask for it you get it right away and it’s free.

Yes you can always do that, you send a purchase order and the number appears on our invoice.

Yes you can with a payment link very convenient. We do charge a small fee for it.
Bitcoin is also no problem.

You can always send an email with a picture, we do know what old hardare weighs.
The website also has a video to help you, click here.

Yes you can, please make appointment on-line.

Yes also toners

Yes, but there are costs involved.
It’s best to make an inquiry through our website or give us a call.

Pick up also, but this costs money, namely €155 if it is not on a staircase.
Otherwise it costs €375.
This is regardless of the weight.

This costs €155 provided it doesn’t have to go up or down stairs because then it costs €375.
The weight does not matter for these devices.

Yes you can!
And it’s even free!
Please make an appointment on the website and mention that you want to bring it.

Sure, and it costs nothing extra!
Regardless of weight.

Yes definitely.
We really take everything on and around computer!

If it doesn’t get too crazy we will gladly take that for you.
Please do like to discuss in advance.

Yes definitely all of them we take them.
Lead batteries and batteries are absolutely free.
But lithium batteries cost money.
Ask for quote first if you have lithium batteries.
If you don’t know if it’s lithium call or email us.

Yes we take those too.
But this is a different service.
This falls under decluttering and always costs money.
And above all, try to sell them to the thrift store first because that is much cheaper.
If you have office furniture, always call or mail for advice!

Yes, we work almost exclusively with our own trucks and they have a tailgate and an electric doggy.
So no problem.
We can do up to 1,200 pounds per pallet.

It doesn’t really matter.
But our drivers do like to know if they can reach it with a pallet.
And a little bit about how much material is involved.
So you don’t have to pack anything and you don’t have to make a list or anything.
Very happy to include a picture when you give the order on our website, we really appreciate it.

No, but we would like to know when you make the assignment on our website.

Yes, that is always possible.
When you order through our website you can indicate this.
We will then combine this immediately.

Yes, at pickup you will be asked to sign for transport.

Yes you can, we have rolling containers and pallet boxes that you can use for free.
Collection and delivery is also completely free.
If they are full, you can order them to be exchanged for an empty one via the website.
Then they will be exchanged within a few days.
If it’s just computer waste for recycling, this is absolutely free.

No, we are not a garbage collector. It deals with all types of computer and electronics waste. But not other types of waste, IT Recycling does not have a permit for that.

Yes, we will take almost anything containing electrons in electrical and electronic waste, but we would really like to know in advance.
Please put this in your application.

No problem, but it does cost €100 minimum order fee.
You can just book it through the website.
Choose that “less than 200 kilos”.

Yes if it’s not too much we’ll take that and it won’t cost anything.
If you have a lot of old iron it is better to hire the local ironmonger.
Make sure you always choose one that meets the VIHB standard.

No, our service is not for individuals.
Individuals can bring their old computers to the location environmental site for free. Check www.naam-van-uw-stad.nl to see where it is.

No, we don’t buy recycling materials.
We are happy to collect it from you, but we never give money for it.

We buy all computer hardware.
So that’s PCs – desktop computers – laptops – network devices – switches – printers – TFT monitors.
But also cell phones – mobiles – tablets.
What we don’t buy on : Thin Clients – chromebooks – copy machines – copiers – big screens of more like 32inch – beamers – smart boards.

No we don’t buy those.

We never buy from individuals.
Those are best to go to Marketplace or to the second-hand store.

No we never buy that, minimum 20 pieces, preferably of the same and under 5 years old.

No we don’t.
Payment by billing and over the bank.
We pick up stuff test everything – alls what works we buy, you get a statement and a credit invoice we pay out.
Within 5 business days.
We never pay cash.

No that’s really not necessary.
Go to our website, click on make an appointment – then buy up and choose “I have no list”.
Then we will pick everything up from you, and everything that still has a market value we will buy from you, we will do a free valuation and you will get the current market price for your stuff.
If you don’t know exactly what you have and how much, make a very simple excel file with only the brand – model and an (approximate) number, that’s all we need to know.
Based on this info you will get an offer.
If you agree then we will make an appointment to pick everything up.

Yes, and it’s free with all the appliances we buy up.
You also get a certificate with it.

Yes when we come to visit to pick up the devices we buy up we immediately take away all your excess computer hardware and computer waste and it is absolutely free.

No, defective computers and defective devices have no value; we do not buy them.

You go on our website to make an appointment then buy up – then click on list or no list.
If you have a list you usually get a good buy up offer the same day.
If you don’t have a list we make an appointment to pick up everything, this also happens if you agree with our offer. On the agreed day our drivers pick up everything, they have the purchase contract with them and you have to sign it. Then in our secure premises everything is tested – valued if you didn’t have a list – and the data on everything is destroyed. After this you get the certification of the data destruction and a list of the test results and a credit invoice in your email. This is often within just a few days! We pay out the credit invoice within 5 business days.

Rejected appliances will not be bought by us.
We will recycle them for you at no cost.
If we have to destroy the data we will charge you and you will see this in your statement and on your credit invoice.

No, unfortunately this is not possible, due to environmental legislation.
We will ensure proper recycling.

Yes you can always do that.
You have to give a separate/apart data destruction order on our website for this.
Data destruction and the destruction of hard drives on other devices and media as the ones we are going to buy up will be charged, however.

No, this is always free of charge.
The disposal of computer waste in combination with our buyout service is always free of charge regardless of weight.

No we never buy those.

Yes you can, but only with written permission from the signatory in your organization.

Unfortunately, no cash payments and we charge exactly what we buy and what we agreed on in advance.

Yes!
Every buyout comes with a sales contract.
The driver will have it with him and you will sign at pickup.

See the price list. But if you have a lot of office furniture it is better to get a quote in advance. Sometimes we have to visit you but very often we can come to an agreement on the phone.

For an entire office clearance, it’s better to ask for a quote.
Contact us.
Often we can already give a price on the phone and you will get a quote with 15 minutes.
Sometimes it works with through a video call (via your phone) when you then walk around your office.
Submit a request through our website and you’ll know quickly what it will cost.

No you can’t.
The value of a safe is always negative.
Collection and logistics cost much more than the safe itself.
So you will always get a bill.

Submit a request through our website and choose clearance. Preferably attach some photos. Then you will get in touch with our safes expert. Very often they can tell you over the phone what the cost will be.

Yes definitely, vault removal and air conditioning disassembly are both for individuals and out of homes too!

Submit a request through our website, preferably with some photos. Very often we can quote a price and quote right away based on the photos. Sometimes we have to video call and come up with a price that way. Very sometimes we visit you and you know a price within 15 minutes.

Yes we will do that for you.
We make sure everything is neatly and safely powered off according to NEN1010.

Yes we do and we have a lot of experience with that.
Please contact us for good advice.

Yes, no problem.
We can also dispose of very large UPS systems.

Yes no problem.
We can also de-rack the servers, we can remove the cat5 cabling.
Everything is possible.

Yes, we have a lot of experience with that.
We can dismantle the whole server room, so the gas extinguishing system, dismantle the ups system, remove the computer floor, remove all the cables, dismantle the cooling system and remove the refrigerant gas, remove and disconnect aggregate in short we can completely clear a server room.

A gas extinguishing system for a server room has bottles with more like 200 bar of gas in them.
This falls under steam and is not really something for beginners to take apart.
Through our collaboration with a gas specialist, we can independently disassemble and dispose of any gas extinguishing system and we can provide safe recycling of the gas cylinders and do so according to the safety regulations of the steam system.

Yes sure, this is already factored into the offer price.
We always take metal yields into account.

Yes, that is always possible.
However, you need to give a separate order for this on our website.