Frequently Asked Questions

Certainly, even on-site. For modern data storage devices such as USB sticks and memory cards, we use a special, high-precision mobile shredder that shreds the material into pieces as small as 1 mm. For all other data storage devices, we have a mobile shredder that shreds the material into pieces as small as 9 mm.

Yes, that’s no problem. Please send us your purchase order and we’ll include the relevant number on our invoice.

Yes, that’s possible. We have a standard non-disclosure agreement in line with the ISO 27001 standard. Just ask for it, and you’ll receive it straight away, completely free of charge.

This can only be done online via our website. We do not accept orders by email or telephone.

You will receive a VAT invoice afterwards, together with the certificates. Cash payments are not accepted. Payment by credit card, PayPal or Bitcoin is possible, but we do charge a surcharge for these methods.

Yes, you can download our certificates here.

When we visit you to destroy data for several organisations, only the first organisation pays the set-up fee. Each additional organisation then pays just €40 for an extra certificate. For example: if we visit a group of schools, the set-up fee is charged once, plus €40 for the Mariaschool, €40 for the Hubertusschool, and so on.

No, our service is for the business market only. But for most private secrets, a blow with a hammer is more than enough!

Taking it away is about half the price of destroying it on site. So if it doesn’t matter to you, that makes a considerable difference to the price.

View our price list

No, you can’t be sure of that. Devices can be reused in various ways, and if there is still data on them, you’re at risk. You should therefore always have your hard drives and data storage devices destroyed.

You will always receive a certificate for every data destruction job. It is not possible to carry out the process without a certificate, so it does not make it any cheaper.

If you arrange for your data to be destroyed, the collection of any amount of computer waste is completely free of charge. So it doesn’t matter whether it’s more or less than 200 kilos.

No, we do not purchase recyclable materials. We are happy to collect them from you, but we do not pay for them.

No, our service is not available to private individuals.

Yes, if it’s a small amount, we’ll take it away free of charge. Do you have a lot of scrap metal? In that case, you’d be better off contacting a local scrap metal dealer. Please do make sure they are registered in accordance with the VIHB standard.

No, broken computers and devices are worthless. That’s why we don’t buy them.

Absolutely! A sales contract is provided with every purchase. The driver will have it with them, and you’ll sign it when the goods are collected.

Unfortunately, we do not accept cash payments. We charge exactly what we actually purchase, in accordance with what was agreed in advance.

Yes, that is possible, but only with the written consent of the person authorised to sign on behalf of your organisation.

No, we never buy those.

No, unfortunately this isn’t possible. Due to environmental legislation, this isn’t allowed. We ensure it is recycled properly.

We do not purchase faulty appliances, but we will recycle them for you free of charge. If data destruction is required, we will charge a fee for this. These charges are clearly stated in the summary and on the credit note.

Yes, when we come round to collect the appliances we’re buying, we’ll also take away any surplus computer hardware and computer waste free of charge.

Yes, and that’s free with all the devices we buy. You’ll also receive a certificate with it.

No, that really isn’t necessary. Go to our website, click on ‘Book an appointment’, choose ‘Sell to us’ and then select ‘I don’t have a list’. We’ll then collect everything from you and buy the devices that have a resale value. We’ll carry out a free valuation on the spot and you’ll receive the current market price for your items.

Not sure exactly what you have? Simply create a basic Excel file listing just the brand, model and an approximate quantity. That’s all we need. Based on this, you’ll receive a quote, and as soon as you’ve agreed to it, we’ll arrange an appointment to collect everything.

No, we don’t do that. Payment is always made on the basis of a final invoice and via bank transfer. We collect the items, test everything and buy the working equipment from you. You will then receive a statement and a credit note, which we will pay out within five working days. We never make cash payments.

No, we do not purchase individual items or small quantities. The minimum order is 20 items, preferably of the same type and no more than five years old.

We never buy from private individuals. They’re best off looking on Marktplaats or visiting a second-hand shop.

No, we won’t be buying that.

Yes, that’s always possible. However, you’ll need to submit a separate request via our website.

Yes, those costs are already included in the quote. We always take the value of the metal into account.

A gas fire-suppression system for a server room contains cylinders with a gas pressure of over 200 bar. This falls under the remit of the Steam Authority and is not something that beginners should attempt to dismantle themselves. Thanks to our partnership with a gas specialist, we can safely dismantle and dispose of any gas fire suppression system. We also ensure that the gas cylinders are recycled responsibly, in full compliance with the Steam Authority’s safety regulations.

Yes, we have a great deal of experience with that. We can completely dismantle the server room: remove the gas fire-suppression system and the UPS system, take up the raised floor and remove all the cables, drain the cooling system – including the coolant – and disconnect and remove the generator. In short, we can completely clear out a server room.

Yes, no problem. We can also remove the servers from their racks and take out the CAT5 cabling. Anything is possible.

Yes, no problem. We can also dispose of very large UPS systems.

Yes, we do that regularly and have a great deal of experience in this area. Please feel free to contact us for tailored advice.

Yes, we do. We ensure that everything is disconnected properly and safely in accordance with the NEN 1010 standard.

Yes, certainly – we also remove safes and dismantle air-conditioning units for private individuals and from homes!

Submit a request via our website and select ‘clearance’. It is best to include a few photos. Our storage expert will then get in touch with you and will often be able to give you a good estimate of the costs over the phone.

No, that’s not possible. A safe always has a negative value, because the cost of collection and transport exceeds the value of the safe itself. A charge is therefore always applied.

If you need to clear out an entire office, it’s best to request a quote. Please get in touch with us; we can often give you a rough estimate over the phone, and you’ll receive a quote within a quarter of an hour. Sometimes we can also do this via a video call whilst you walk around the office. Submit a request via our website and you’ll soon know how much it will cost.

Please see the price list. If you have a lot of office furniture, it’s best to request a quote in advance. Sometimes we’ll pop round to assess this, but often we can sort it out together over the phone.